100% Certified and Approved by the RAC

BTE approached as your local Approved RAC Garage;

We have had a strong relationship with the RAC over the past 30 (plus) years. This relationship has created some incredible solutions for many motorists who, in a time of need, required a workshop based repair that cannot be completed at the Roadside. For the past 10 years, BTE have retained a 100% score in its Audit process that ensure quality of service in both workmanship and client relationship is maintained to the highest standards.

'' BTE were extremely pleased to be approached by the RAC to become an approved partner on a recommendation from the patrol team who are familiarised with the standards we set''

It's quite common place for automotive workshops to pay to be 'brand affiliated' with little or no audit process in place. It is always an exciting time to complete a comprehensive third party audit process on our business to ensure we continue to raise the bar and deliver a high level of service to our valued clients.

BTE always work with the best. It has shown from our ongoing strong relationship with Castrol that having a good relationship and really understanding the brand you work with give you pride in your operation. We are certainly pleased to be able to deliver additional services to our clients through the RAC network that includes Complimentary Vehicle Health Inspections, Warranty Repair through the pioneering 'MOT assist' and of course the annual servicing and maintenance of RAC members.

The RAC heritage

The RAC was founded 1897 and has an esteemed motoring heritage of over 130 years. Since then the brand has been associated by consumers as providing ‘complete piece of mind’ when it comes to all their motoring needs

The RAC is one of the most widely recognised motoring brands in the UK

The RAC is one of the UK’s most recognisable and nationally respected brands. The RAC Approved Garage scheme is the only one in the UK that allows selected garages to utilise this respected brand association within their workshops, to distinguish themselves from their competitors and increase their appeal to new and existing customers

The RAC brand is synonymous with motoring expertise

Over the last 130 years, the RAC has become synonymous with motoring expertise. As part of the RAC Approved Garage Network, BTE have unique access to the knowledge, insights and experience learnt by the RAC.

BUILDING ON SOLID FOUNDATIONS

BTE and the RAC support a dual Customer Charter and Code of Conduct with full Chartered Trading Standards approval. This  supportive framework is transparent, It provides our clients with clear detail on what can be expected before, during and after your visit with us. It helps protect you from any uncertainty and provides complete peace of mind.

As an RAC Approved Garage we follow the RAC Customer Charter for Approved Garages. This means you will every time you bring your vehicle you will get:

 - Honest pricing - All work will be explained clearly and the costs will be transparent

 - Quality work - Any repairs done will meet the high standard set by the RAC

 - Exceptional customer service - You wíll find the service friendly, straightforward and jargon free

For more information about the RAC and the Approved Garages network, please visit: www.rac.co.uk/approvedgarages